Refund Policy

Last Updated: November 28, 2025

This Refund Policy describes the terms and conditions under which Kyrenolaxis may issue refunds for services purchased through our platform. By purchasing any services from kyrenolaxis.com, you agree to the terms outlined in this policy.

General Refund Principles

We strive to ensure customer satisfaction with all our webinar and educational services. However, due to the nature of digital content and live online events, refunds are subject to specific conditions outlined below.

Webinar Registration Refunds

Live Webinar Events

Refund eligibility for live webinar registrations depends on the timing of your cancellation request:

• More than 7 days before the event: Full refund available upon request
• 3 to 7 days before the event: 50% refund of the registration fee
• Less than 3 days before the event: No refund available
• After the event has started: No refund available

On-Demand and Recorded Content

For pre-recorded webinars and on-demand educational content:

• Refunds are available within 14 days of purchase if less than 20% of the content has been accessed
• Once more than 20% of the content has been viewed or downloaded, no refund will be issued
• Access to content is tracked automatically through our platform

Subscription Services

Monthly Subscriptions

For monthly subscription plans:

• You may cancel your subscription at any time
• Cancellations take effect at the end of the current billing cycle
• No partial refunds are provided for unused portions of the monthly period
• Access to subscription benefits continues until the end of the paid period

Annual Subscriptions

For annual subscription plans:

• Full refund available within 30 days of initial purchase if no content has been accessed
• After 30 days, refunds are calculated on a pro-rata basis for the remaining months, minus a 20% administrative fee
• Refunds are only available if fewer than 5 webinars or learning modules have been accessed

Special Circumstances

Technical Issues

If you experience technical difficulties that prevent you from accessing purchased content or attending a live webinar:

• Contact our support team at help@kyrenolaxis.com within 48 hours of the issue
• We will investigate the technical problem and may offer a full refund, alternative access, or credit for future events
• Technical issues must be documented and reported promptly

Event Cancellation by Kyrenolaxis

If we cancel or significantly reschedule a webinar:

• You will receive a full refund automatically
• Alternatively, you may choose to apply your payment as credit toward another event
• We will notify you via email of cancellations and available options

Dissatisfaction with Content Quality

If you are dissatisfied with the quality of content or instruction:

• Contact us within 7 days of the event or content access
• Provide specific details about your concerns
• We will review your case individually and may offer a partial or full refund at our discretion

Non-Refundable Items

The following items and services are not eligible for refunds under any circumstances:

• Promotional or discounted registrations marked as non-refundable at time of purchase
• Third-party certifications or examination fees
• Processing fees or transaction charges
• Bundled packages where individual components have been partially used
• Gift certificates or promotional credits

Refund Request Process

How to Request a Refund

To request a refund, please follow these steps:

1. Send an email to help@kyrenolaxis.com with the subject line "Refund Request"
2. Include your full name, account email address, and order number
3. Specify the product or service for which you are requesting a refund
4. Provide a brief explanation of your reason for the refund request
5. Include any relevant documentation or screenshots if applicable

Processing Timeline

Refund requests are processed according to the following timeline:

• Review period: We will review your request within 3 business days
• Decision notification: You will receive an email with our decision within 5 business days
• Refund processing: Approved refunds are processed within 7 business days
• Payment return: Refunds appear in your account within 5-10 business days depending on your payment provider

Refund Methods

Refunds will be issued using the same payment method used for the original purchase:

• Credit card refunds are returned to the original card
• PayPal payments are refunded to your PayPal account
• Bank transfer payments are refunded via bank transfer to the original account
• Alternative refund methods may be arranged in exceptional circumstances

Chargebacks and Disputes

If you initiate a chargeback or payment dispute without first contacting us:

• Your account may be suspended pending investigation
• We reserve the right to provide documentation to your payment provider
• Accounts with fraudulent chargebacks may be permanently terminated
• We encourage direct communication to resolve any payment concerns

Exchanges and Credits

As an alternative to refunds, we may offer:

• Exchange for a different webinar or course of equal value
• Account credit for future purchases
• Extended access periods for subscription services
• Complimentary access to additional resources

Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Continued use of our services after changes constitutes acceptance of the revised policy. Material changes will be communicated via email to registered users.

Contact Information

If you have questions about this Refund Policy or need assistance with a refund request, please contact us:

Email: help@kyrenolaxis.com
Phone: +61405941901
Address: Corner Anson & Kite Streets, Orange NSW 2800, Australia

Our support team is available to assist you and will respond to all inquiries within 2 business days.